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Insurance and Billing

Whenever possible, we will bill your insurance company for you.  You will find the insurance companies that we are contracted with below.  If we are contracted with your insurance, you will not be billed for the services provided until after your insurance company has processed the claim.  If there is an outstanding patient balance after the claim has been processed, we will mail a statement to you itemizing the charges, payments received and any contractual adjustments.  If we are not contracted with your insurance carrier, we will submit the bill if we are provided with billing information.  If the insurance company has not paid the claim within 60 days or if there is an outstanding balance after the insurance has processed the claim, we will send you a statement itemizing the charges and any payments received.  You are responsible for payment in full within 25 days of the statement.

Accepted Insurance:

  • Aetna
  • Amerigroup
  • Blue Cross/Blue Shield
  • Cigna
  • First Choice Health Network
  • GEHA – Government Employees Health Association
  • Kaiser Permanente
  • Labor & Industries
  • Lifewise
  • Medicare
  • Medicare Advantage (most plans)
  • Premera Blue Cross
  • Railroad Medicare
  • Regence Blue Shield
  • Uniform Medical Plan
  • United HealthCare
  • Workers Compensation

Please call your insurance carrier regarding insurance coverage.

Other questions?  Please call (360) 876-2434.

Getting the most from your medical insurance

Listed below are a few tips to save you time and help you get the most out of your medical insurance.  Good communication is the key to working well with insurance companies.  Because plans vary, it is important to contact your insurance company directly to confirm how your plan will pay for services.  It is a good idea to keep records of the conversation.  Remember, it is up to you to familiarize yourself with your insurance benefits.  The customer service telephone number for your insurance is usually located on the back of your health insurance card.

Information to know BEFORE seeing the doctor:

  • Is the service I am requesting covered by my insurance plan (i.e. are preventative services covered, and if so, is there a dollar limitation)?
  • Is a referral or preauthorization necessary to have this service?
  • Do I have a copayment?
  • Do I have a deductible?
  • Following my deductible, how much will I owe?
  • How much am I responsible for paying following the insurance coverage?

Please bring your insurance card to every appointment.

Billing Contracted Insurance

As a courtesy, we will bill all insurance carriers.  Co-payments are due at the time of service.  We will await payment from contracted carriers before balance billing.  Your statement will reflect any processing of the claim(s).  Statement patient totals will reflect the amount currently outstanding and are the patient responsibility.  All patient balances are due and payable within 25 days of your first statement unless you arrange an extended payment plan with our billing department.  A $10.00 rebilling fee may be added to overdue accounts.  Returned NSF checks will be charged a $35.00 handling fee.

Billing Non-Contracted Insurance

As a courtesy, we will bill all insurance carriers.  Co-payments are due at the time of service.  If we are submitting a courtesy bill to a non-contracted insurance carrier, we will wait 60-days for the claim to be processed before we send out a patient statement.  Patient statements will reflect the amount currently outstanding and are the patient’s responsibility.  All patient balances are due within 25 days of your first statement unless you have pre-arranged an extended payment plan with our billing department.  A $10.00 rebilling fee may be added to overdue accounts.  Returned NSF checks will be charged a $35.00 handling fee.

Private Pay

If you do not have medical insurance, we require a minimum of $150.00 at your visit.  We offer a 20% discount of the charges if paid in full at the time of service.  All balances are due and payable within 25 days of your first statement, unless you have arranged an extended payment plan with our billing department.  A $10.00 rebilling fee may be added to overdue accounts.  Returned NSF checks will be charged a $35.00 handling fee.

For your convenience we accept cash (please do not send cash through the mail), check, money orders, Discover, MasterCard or Visa.

Financial Assistance

We understand that there are circumstances that may warrant an extended payment plan.  To request special consideration, please call our billing department at (360) 876-2434.  We will work with you to find a satisfactory resolution to your situation.

Statements

Your account has been set up either as an individual account or as a family account according to the account guarantor information you provided on your initial registration form.  A household may have more than one guarantor.  This will produce multiple statements.  If you prefer just one statement for all members of your family, please be sure to select the same guarantor for all members of the family.  Please remember that you must be at least 18 years of age to qualify as an account guarantor.

See a copy of our Sample Billing Statement.